Privacy Policy

Introduction

This Privacy Policy explains how crimson-fell collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Complete inquiry or contact forms
• Request our services
• Communicate with us via email
• Schedule consultations or property viewings

This information may include your name, email address, property requirements, budget information, timeline preferences, and any other details you choose to share.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website
• Date and time of access

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Identify suitable properties matching your requirements
• Coordinate property viewings and consultations
• Communicate about our services and your property search
• Improve our website and services
• Maintain records for business purposes
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Performance of services you have requested
• Our legitimate business interests in providing property rental assistance
• Legal obligations we must fulfill

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With property owners or agents when facilitating viewings or lease negotiations on your behalf
• With service providers who assist in our business operations, under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information is processed and stored in the United Kingdom. If you are accessing our services from outside the UK, please be aware that your information may be transferred to and processed in the UK.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

crimson-fell
45 Cathedral Road
Cardiff CF11 9HE
United Kingdom
Email: [email protected]